1. Consent

By accessing our Service, you signify your understanding of and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, but this may affect your ability to use certain features of the Service.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.
• Pet Data: Information you provide about your pets, including name, species, breed, age, health records, and photographs.
• Financial Data: Data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or book services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our third-party payment processor.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

3. Use of Your Information

Having accurate information about you and your pet permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Process your transactions and facilitate service bookings with our Partners.
• Email you regarding your account or orders.
• Provide personalized health reminders and product recommendations.
• Request feedback and contact you about your use of the Service.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Protect against fraudulent transactions and ensure the security of our platform.

4. Disclosure of Your Information

We do not share your personally identifying information with third parties except in the circumstances described below:

• With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.
• Service Providers & Partners: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. This includes sharing necessary pet and contact details with veterinary clinics or groomers when you book an appointment.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

5. Data Security and Retention

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

You can review and change your information by logging into your account and visiting your profile page. To request deletion of your account and associated data, please contact us.

7. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@mypawapp.com.