1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. This can include your name, email, phone number, payment information, and details about your pets.

2. How We Use Information

We may use the information we collect to provide, operate, maintain, and improve our services. This includes personalizing your experience, understanding how you use our services to develop new features, communicating with you for customer service and promotional purposes, processing your transactions, and preventing fraud.

3. Security of Your Information

We take the security of your data seriously. We protect the information we collect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

4. Sharing Your Information

We do not share any personally identifying information publicly or with third-parties, except when required to by law. We may share data with our trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

5. Your Data Protection Rights

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your account settings section.

6. Cookies Policy

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site and serve you content based on preferences you have specified.

7. Links to Other Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@mypawapp.com.

This policy is effective as of July 4, 2025.